Bills & statements
See recent bills, current charges, balances and due dates in one place.
Open my account →
Reliable service. Clear information. Easier access.
Water service that works around your day.
View your account, understand your bill, follow your meter history and get quick guidance when you need help.
Check balances & due dates
Open bills & receipts
Follow meter history
Customer portal
View your account
Use your access code by itself, or use your customer number together with your account number.
Your account details are used only to verify access.
Manage your water service
Everything important, without the guesswork.
Use Splash 2.0 to quickly find the information customers ask for most often.
Meter history
Follow recent readings and identify unusual movement in consumption sooner.
View readings →Payments & receipts
Review payments posted to your account and access available receipt information.
Check payments →Service information
Get straightforward guidance on service issues, reconnection and account support.
Get help →
Good to know
Quick answers when something changes.
Simple guidance for common water-service situations. For account-specific action, contact DEML Water.
Think you may have a leak?
Turn off taps and water-using appliances, then check whether the meter continues to move. Also inspect toilets, outdoor taps and visible pipework.
If consumption remains unusual, contact customer service.Need service reconnected?
Confirm any outstanding account requirement with customer service and keep your account number available. Reconnection can proceed once applicable requirements are satisfied and the service is cleared.
Do not attempt to reconnect the service yourself.Bill higher than expected?
Compare recent meter readings, check for leaks and consider changes in household or business water use. Your account history can help show whether consumption has changed.
Contact DEML if the reading or charge still looks unusual.
Use water wisely
Small habits can make a meaningful difference.
Saving water also makes it easier to spot abnormal consumption and possible leaks.
Check silent toilet leaks
A toilet can leak without being obvious. Periodically check the cistern and listen for continuous running.
Watch your normal usage
Knowing your usual consumption makes unusual increases easier to identify from your meter history.
Repair dripping fixtures
Small, persistent drips add up. Address leaking taps, valves and pipe fittings promptly.
Use full loads where practical
Dishwashers and washing machines generally use water more efficiently when run with sensible full loads.
About DEML Water
Water service with a stronger focus on customers and operations.
DEML Water is the customer water-service platform of Dynamic Environmental Management Ltd. It brings account information, billing, payment history, meter information and customer support into a simpler digital experience.
Behind the customer portal, Splash 2.0 supports the operational processes needed to manage water service more consistently — from meter readings and billing through to maintenance, service monitoring and regulatory reporting.
Customer-first digital access
Simple. Secure. Useful.
Designed so customers can get the information they need without having to understand the back-office system.
View my account
Customer care
Need help with a bill, meter or service?
Have your account number ready so the customer service team can assist you more quickly.
139 Maxfield Avenue, Kingston 10, St. Andrew
Shop 11, Oakpark Plaza, Portmore, St. Catherine
Contact us during normal customer-service hours for account-specific assistance.